People Strategy


Leadership and management

Leadership and management

The leadership and management programmes continue to provide an enhanced knowledge of managerial processes, techniques and skills for our future managers.

Additionally, this year a commitment from Senior Management Board (SMB) is to open every programme, with discussion around the importance of a shared organisational direction and the likely future of the Service as a key feature.


The learning outcomes from this programme are:

Participants will:

  • Gain greater self awareness and identify ways in which they can maximise their personal effectiveness as a first line manager
  • Assess their own leadership and management styles and discover how to obtain the best performance from their teams
  • Learn and be able to use relevant knowledge, tools and skills to successfully lead within BFRS (i.e. performance management, change management, delegation)
  • Develop a stronger network with peers and improve performance by breaking down work silos

8 programmes were scheduled to run in 2015/16.

Overall feedback from the first two programmes has been extremely positive.

A review of the programme evaluation forms completed by the delegates found that 15/20 strongly agreed that the learning from the course would help them become more effective in their job in the future and the remaining five agreed with this statement.

16/20 programme delegates strongly agreed with the statement  “I enjoyed completing this programme and would recommend it to others” and the remaining three delegates agreed with this statement.


Additional comments included:

My key learning was…

  • How to motivate and persuade people 
  • Leadership styles and when to apply them
  • My drivers at work, MBTI interpretation, how the leadership styles could be used
  • Effective ways to manage conflict and deliver feedback
  • The ways in developing people to be the best standard
  • Whole subject
  • Handling difficult conversations 
  • Learning about myself, my style and how everybody is different and how I may have to adapt my style to get the best out of others
  • Learning to overcome my reservations and be more open to group work and dealing with others
  • A refresher of previous learning
  • Greater awareness of my style and how to adapt to exceed workplace objectives

Project management training

Identified as a training need through the Training Needs Analysis (TNA) returns by department managers.

Three courses held in June, September & October 2015. 38 members of staff attended across the three courses.

Feedback on course subject, tutor and relevance to role has been excellent. One delegates comment – “ the most useful and enjoyable internal course I have attended.”

Time management training

Identified as a training need through the TNA returns by department managers.

Two course dates (October 2015 & January 2016) programmed with a third date added due to the popularity of the course and uptake.

43 members of staff committed to attend across the three courses

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